We may collect the following types of information:

• Contact information: name, email address, and mobile phone number.
• Account information: login credentials, role assignments, and profile preferences.
• Job information: property addresses, cleaning schedules, assignments, status updates, and payment records.
• User-generated content: photos, notes, damage reports, inventory reports, guest reviews, and cancellation reasons.
• Usage data: device type, browser type, IP address, and interactions with the Service.

We use the information we collect to:

• Operate, maintain, and improve the Service.
• Schedule and assign cleaning jobs and communicate with cleaners and administrators.
• Process payments, send invoices, and track payment status.
• Send operational notifications, including SMS messages about cleaning assignments.
• Respond to your requests and provide customer support.
• Comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal information. We may share your information with trusted service providers who perform services on our behalf, such as hosting, payment processing, SMS delivery, and analytics. These providers are contractually prohibited from using your information for any purpose other than providing services to us.

We may also disclose information if required by law, to protect our rights, or to respond to a legal process or government request.

SuperHost Vacations may collect your mobile phone number and your consent to receive SMS messages for operational communications. These messages may include cleaning assignments, scheduling updates, property access information, reservation notifications, account-related updates, and other operational communications.

• Opt-in: By providing your mobile phone number and opting in, you agree to receive SMS messages from SuperHost Vacations.
• Message frequency: Message frequency may vary depending on your interactions and operational needs.
• Rates: Message and data rates may apply based on your wireless carrier.
• Opt-out: You can opt out at any time by replying STOP to any text message.
• Help: For assistance, reply HELP or contact us directly.

SMS Privacy Commitment

• No mobile information will be shared, rented, or sold to third parties or affiliates for marketing or promotional purposes.
• We never sell, rent, or trade your mobile phone number or any other personal information to any third party.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• SMS consent records: When you opt in, we store your name, mobile number, the exact consent language shown, the consent version, date and time, IP address, and device information solely to document your consent.
• Delivery provider: We use Twilio Inc. as our SMS delivery provider. Twilio processes your mobile number only to transmit messages on our behalf and is prohibited from using it for any other purpose. No other third party receives your mobile information.
• We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.